Myki For MSPs integrates with IT Glue in order to import companies, users and passwords.

Step 1 Generating an IT Glue API Key

In order to link Myki to IT Glue, you need to generate an IT Glue API key. You can do that by logging into your IT Glue account - "Account" - "Settings" - "API Keys"

Click on the "+" icon in the bottom right, give the API key a name and click on "Generate API Key".

Important note: Tick the "Password Access" checkbox if you would like Myki to be able to import existing passwords from IT Glue.

Make sure that you copy the generated API key as it is only shown at the time of creation.

Step 2 Configuring the integration in the Myki Portal

Launch the Myki For MSPs Portal (note that MSP integrations are not available in the Myki For Teams Portal) then visit the Integrations section.

Select the IT Glue integration from the list and paste your IT Glue API key in the appropriate field then click on "Connect".

Myki will attempt to authenticate and connect to the IT Glue service. In case the process is successful you will be shown a notification.

Now that you are properly connected to IT Glue, you can map your existing Myki companies with your IT Glue companies in order to simplify importing users and passwords. You can also import your IT Glue companies straight into Myki.

Mapping existing Myki companies to IT Glue companies

You can map your existing Myki companies with IT Glue companies by matching the items in the mapping table.

This ensures that when you or one of your techs are within a managed company account, the integration will only allow imports from the matched company. (i.e. Myki company A cannot import items of IT Glue company B by mistake).

Importing IT Glue companies into Myki

You can import  IT Glue companies into Myki by either clicking on the import button in the integration page or by clicking the Import Companies button in the Managed Companies section.

Myki companies require a name and a web address for uniqueness and appropriate metadata. After importing companies you will be asked to manually add any missing company domain.

Import IT Glue users into Myki

To import your customers into Myki Managed companies, start by making sure that you have created or imported your client's company then access that company in the Myki For MSPs portal by either selecting the company in the company navigation tab in the top right part of your MSP portal or by clicking on Manage next to the company in the Managed Companies section.

When you are in the managed company portal visit the Users tab then click on Import Users. Select IT Glue from the list and follow the steps in order to invite your customers to join Myki.

Import IT Glue passwords into Myki

You can import IT Glue passwords into Myki by either clicking on the import button in the integration page or by clicking the Import Companies button in the Vault section of your portal or of managed companies portals.

In order to import passwords into managed companies, make sure that you have properly mapped the IT Glue companies with Myki companies in the IT Glue integration page. Mapping companies restricts importing the wrong set of passwords into a company and streamlines the admin workflow.

If you would like additional functionality built into the Myki IT Glue integration make sure to reach out to your Account Manager or send an email to msp@myki.com.


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