To get started with Myki, the first thing you’ll need to do is head over to www.myki.com/download to download the Myki Desktop App on your computer.
The app is free and available on MacOS, Windows, Linux (.appimage, snap, pacman) and Debian.
Once you’ve successfully downloaded the Myki App on your computer, open it and click on 'Enterprise User' to set up your account.
Enter your phone number, and validate it by entering the code sent to you via SMS.
Create a 6-Digit-PIN code and type it again to validate it.
Click on 'Enterprise Portal' and select the MSP tab at the top of the form. Go ahead and fill the necessary information, make sure to type in the Promo Code provided by the Myki team and click on 'Continue'.
If you haven’t spoken to the Myki team yet, schedule an on-boarding call here, reach out to support via our live chat support, or by sending an email to email@example.com.
Another option would be to click on 'Continue' without inputting a promo code, someone from our team will be in touch shortly.
Once you submit the form (with a promo code), you will receive a confirmation email from Myki. Open it and then click on 'Verify Email Address' to activate your account.
You will be redirected to the portal where you will receive a notification on the top of the screen to Open Myki on the Desktop App. Click on 'Open Myki'.
Note: It’s important to keep in mind that all portal traffic goes through the Myki app as opposed to a server, that means that while using the portal it is important to keep the Myki app open and in the foreground.
By now, you should be ready to use the Desktop App, check out this article for more information on how to navigate the Desktop App!
How you can reach us
If at any point in time you need our assistance here's how you can reach us
- On the live chat support available on the app, the portal, and the website. Look for this black icon at the bottom right of the screen.
- Via email at firstname.lastname@example.org
- By booking an on boarding call with your point of contact - they will be happy to assist you at any time