To update your enterprise portal's Idle time from the Desktop App, login to your 'Enterprise Portal' (looks like a little suitcase), click on 'Settings' and go to the 'Advanced Settings' tab.
From there, you will see the default duration of the session before it expires set to 15 Minutes.
Hover over the '15' to change the Idle Time and click on 'Save'.
How you can reach us
If at any point in time you need our assistance here's how you can reach us
On the live chat support available on the app, the portal, and the website. Look for this black icon at the bottom right of the screen.
Via email at firstname.lastname@example.org
By booking an on boarding call with your point of contact - they will be happy to assist you at any time