Here is a step-by-step guide that explains how to unlock the Myki browser extension whether the extension is connected to your Desktop App :

If your Browser Extension is connected to the Desktop App:

  • Click on the green Myki owl on the side of your toolbar and Tap on the "Unlock" button. You will receive a notification on your computer to "Unlock Device"

The Desktop App  takes over the extension which means that the extension will be disconnected from your phone and connect to the Desktop App instead.

Note: If the notification doesn't come through; it could be that your phone's settings is interfering with Myki's notifications delivery.

  • Enter your pin code to approve the login request on your Desktop.

If you’re still having problems be sure to reach out to the support team either by email , via the Myki website or the in-app chat! 👍

 

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