This article will walk you through the steps of transferring MYKI to a new device. If you’re using a different phone number, click here.
When installing MYKI on a new device, first you need to check whether you have MYKI setup on another device or not. Choose the scenario that applies to you:
I- If you have MYKI setup on another device
II- If you don’t have MYKI setup on another device.
I- If you have MYKI setup on another device
A. Install MYKI on a new device
The steps will slightly vary depending on the platform you're installing MYKI on.
- If you're installing MYKI on your tablet/mobile device:
Start the process by installing Myki on a new device and typing in the phone number associated with your current Myki account.
Since you’re using the same phone number, MYKI will recognize that an existing account is associated with your phone number. You will be prompted to choose from one of three options. Pick this one: Add this Device to your Myki account. Your phone will generate a QR code and a pairing code so a device that you already have MYKI installed on can add it.
- If you're installing MYKI on your computer:
Install the MYKI Desktop App, a QR code will be displayed, ready to be paired with a device you already have MYKI installed on.
B. Pairing
Open MYKI app on your existing device. The steps will slightly vary depending on which platform you have MYKI installed on.
- If you have the Desktop App installed
Go to the Paired Device section > Click on “Add an App” and type in the pairing code displayed on your new device.
If you have the Phone App installed
- Go to the Devices tab and click on “Add an App”. Here you can either use the QR code or type in the pairing code displayed on your new device.
That wraps it up!
II- If you don’t have MYKI setup on another device
A. Locate a backup file
If you don’t have MYKI installed on another device but previously had the MYKI extension paired with your old device, there should be a backup on your computer.
To locate a backup file, click here.
B.Install MYKI on your new device
Start the process by installing Myki on the new device and typing in the phone number associated with your current Myki account. If you changed your phone number, click here
The steps will slightly vary depending on the platform you're installing MYKI on.
- If you’re installing MYKI on your mobile device or tablet:
Since you’re using the same phone number, MYKI will recognize that an existing account was previously associated with this phone number. You will be able to choose from one of three options. Choose “Create a New Account”. The app will show zero passwords, but you will be able to regain access to your account using the backup file you previously located.
- If you’re installing MYKI on your computer:
Launch the MYKI Desktop App and follow the steps outlined in this article to learn how to install MYKI on your computer.
C. Pair the new app with the MYKI browser extension
Now it’s time to pair the MYKI app on your new device with the MYKI browser extension. Click on the MYKI owl showing on your toolbar. If your extension doesn’t show a QR code, click on the Disconnect button to bring up the QR code.
If the MYKI Desktop App is paired with the MYKI browser extension
- From within the extension, click on “Have a Desktop App? Click here” to pair it with the extension.
If you have the MYKI app is paired with the MYKI browser extension
- Open your phone app > Go to the Devices section of the app > Click on “Add an extension” to scan the QR code displayed on the extension.
D.Restore
Now that you’ve paired the MYKI browser extension with your new device, you can restore from a backup.
If the extension is paired with the phone app
- To learn how to restore from a backup when the MYKI app on your phone is paired with the MYKI browser extension, click here.
If the MYKI browser extension is paired with the MYKI Desktop App
- When the extension is paired with the Desktop App, open the MYKI Desktop App > Click on the Settings menu > Click on Backup Center and hit the Restore from file button showing on the top right side of the screen. From here you will be able to select the backup file you previously located in Step A (Locate a backup file) and restore access to your MYKI account.
That wraps it up! If you do need assistance, please reach out to support.