If you use Myki with a device that supports biometric authentication, then forgetting your 6-digit pin code can happen. It can be a lot more problematic if your pin code is the only way you can access Myki.

Should you ever forget your 6-digit pin code, here’s what you can do:

  • If you have a backup saved on your phone or computer (via the browser extension), then reinstall Myki on your phone, enter the same phone number you were using then use that backup file to restore your accounts.
  • If you don’t have any backups saved, and no browser extension paired, you’ll need to reinstall Myki on your phone and start over. All your accounts will be lost at this point as Myki only stores your passwords on your device, and without a backup to restore from, there's nothing you can do.

*Note: Always ensure you have a paired browser extension and/or regularly create a backup file to restore when needed.

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